FAQs

Please allow 3 to 5 business days for processing and production before your order is shipped.

• U.S. Orders: Shipped via USPS or FedEx, with an average transit time of 15 to 20 business days.
• International Orders: Shipping times vary between 15 to 30 business days, depending on the fulfillment center.

Please note that factors such as pandemics, natural disasters, holidays, and weather conditions may cause delays. While most packages arrive on time, unforeseen delays can occur.

Tracking details are provided for every order. You will receive tracking information once your product has been shipped. For tracking assistance, please visit our website's order tracking page.

Orders can be canceled without penalty within 24 hours of placement. To cancel, please email us at Celestial@gmail.com with the subject line "CANCEL MY ORDER."

If you notice an incorrect address, please inform us immediately via email. We can correct the address within 24 hours of order placement. Address changes cannot be made after shipment.

Carriers typically make two delivery attempts before returning a package.

If you receive a damaged item, please contact us with your order number and a photo of the damaged product. We will promptly send a replacement at no additional cost.

If you have any additional questions, please reach out to us. We aim to respond within 24 hours.

We appreciate your understanding and patience regarding shipping times and potential delays. Your satisfaction is our top priority at Celestial.